Frequently Asked Questions about requesting GCMS and Entire File from IRCC vs CBSA
Making a request for your GCMS or Entire File from IRCC or CBSA is a matter of personal preference. For most, requesting from IRCC will be sufficient. However there can be situations when requesting from CBSA may be a better choice. See when and why it can make sense to request your GCMS file from CBSA. The comparison below does not imply that CBSA is better than IRCC or that CBSA is faster than IRCC all the time. If you are concerned about processing delays then request your notes from both IRCC and CBSA.
Updated: April 14th, 2022
|Govt. agency||Content||Delivery format||Processing time||Risk of delay|
|IRCC||Officer's notes. Legacy layout of report||Email / PDF||30 days||Medium-High|
|CBSA||Officer's notes. New layout of report||Email / PDF||30 days||Low-Medium|
Immigration, Refugees and Citizenship Canada is the department of the Government of Canada with responsibility for matters dealing with immigration to Canada, refugees, and Canadian citizenship
The Canada Border Services Agency is a federal law enforcement agency that is responsible for border control, immigration enforcement, and customs services in Canada
Making a request from IRCC or CBSA is a matter of personal preference. For most, requesting from IRCC will be sufficient
There can be situations when requesting from CBSA may be a better choice;
you have a deadline to meet and want the file from both IRCC and CBSA to reduce the risk of delay
your application is in progress and you want more information about Security Screening
you were found inadmissible and were refused entry to, or removed from Canada
you want maximum possible information about your file and want information from IRCC and CBSA
The Global Case Management System
CBSA uses the Global Case Management System as well
GCMS Notes - Includes the status update of the file, the officers electronic notes and/or the reason for refusal
Entire File - Includes the status update of the file, the officers electronic notes and/or the reason for refusal copies of all forms and supporting documents sent to/from IRCC
Includes the same information as provided by IRCC information administered by CBSA
IRCC provides information via email as a PDF document
Prior to the pandemic CBSA provided information via postal mail only. Currently CBSA follows the same protocol as IRCC
There is a great degree of variability with IRCC's performance; files from IRCC may arrive well before the due date, on the due date itself or may be delayed beyond the due date
IRCC receives the most requests of all government agencies and was also investigated by the Information Commissioner of Canada regarding delays
Processing delays with CBSA can occur as well but overall CBSA has had a better track record for on-time performance
Requests received and completed
Requests received and completed
Of the 7,261 completed requests, the CBSA was successful in responding to 89.8% within the legislated timelines, a decrease from the 95.1% achieved last fiscal year.
The number of complaints filed against CBSA relate to only 1.8% of the 7,261 access to information requests completed during this period
IRCC and CBSA both do not disclose certain information that could be injurious to Canada's security or economy, federal-provincial relations and international affairs
In some cases IRCC will withhold certain types of information but CBSA will disclose the exact same information. Example; Security screening details are always redacted in files from IRCC. However, in most files from CBSA security screening details are not redacted
Due to inconsistencies in how IRCC and CBSA release the exact same information, it can be beneficial in certain situations to request your file from both IRCC and CBSA. This will provide the maximum possible information about your file
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