1. What is CAIPS/GCMS

GCMS (Global Case Management System) is the new integrated electronic data processing system used by Immigration, Refugees and Citizenship Canada (IRCC) to process immigration and citizenship applications. GCMS is a single integrated software system designed to process applications both inside Canada and outside and it has replaced the old systems CAIPS (Computer Assisted Immigration Processing System) and FOSS (Field Operational Support System) that were used before 2010.

The GCMS notes are issued under the Canadian federal law called Access to Information and Privacy Act (ATIP) and provide valuable information on the current status and future processing of your application.

GCMS is NOT same as the "e-Client", which only provides limited information on the status of your application. To see a sample GCMS file, click here

2. Can I obtain the CAIPS/GCMS Notes on my own

Only a qualified individual, i.e. a Canadian Citizen, a Permanent Resident or a person in Canada, with valid documents can make a request on your behalf.

3. When should I make a request to obtain my CAIPS/GCMS Notes

Recently sent your application
If you have not received your Acknowledgement of Receipt (AOR) then your CAIPS/GCMS Notes will probably not have been created yet - in which case the file request will come back blank. So its best to request CAIPS/GCMS Notes when you receive your AOR. However, sometimes there can be delays in sending out AOR's and obtaining your CAIPS/GCMS Notes can confirm whether the Immigration office has started processing the application or not.

Received your Acknowledgement of Receipt (AOR)
The CAIPS/GCMS file will normally have, at minimum, two useful pieces of information:
The bring forward date will tell you when your application will be put on an immigration officer's desk for formal assessment. This is when you will discover if you have been granted an interview waiver. Please note that the bring forward date is not guaranteed and should only be considered as a time frame for an interview or selection decision.

The preliminary points assessment (entered by paper screeners at the visa office) will indicate whether the visa office is interpreting your application in the way you had hoped. If a problem appears here then you have the opportunity to send additional documents in before an immigration officer formally assesses the file.

Invited to an interview
The CAIPS/GCMS file will have the immigration officer's notes entered when he reviewed the file and decided an interview was required. The CAIPS/GCMS notes will normally indicate to you why you need to be interviewed.

Passed medicals, and paid the Right of Permanent Residence Fee (RPRF).
The normal reason for delays after medical/RPRF are CSIS (Canadian Security and Intelligence Service) security checks or a processing error. The CAIPS/GCMS file will indicate if security checks have been completed, and what other steps are outstanding if any.

4. What information will be contained in the CAIPS/GCMS Notes

The CAIPS/GCMS file that you receive from Ottawa, Canada will be a computer printout. The printout will have the details of the points calculations, immigration officer's notes, program assistant's notes, details of the processing stages passed, etc. See a sample.

Please note that the details in your file will depend on your individual circumstances and the stage of processing.

5. I do not have a file number, can I request my CAIPS/GCMS Notes

The CAIPS/GCMS file can be requested with just your full name, visa office, and the date of birth. If you have not received your file number or do not have it available, a CAIPS/GCMS file can still be requested. However, it is best to request your CAIPS/GCMS file with a file number. File number ensures faster processing of your request.

You will find this number, also referred to as an Application Number, on any official document issued to you from the visa office where you submitted your application. Your Immigration File Number/Application Number starts with a letter and is followed by a combination of nine (9) numbers or letters.
(Example: B-000-000-000 or E-P00-000-000)

6. Does it make a difference which visa office is processing my case

CAIPS/GCMS files can be requested for ANY visa office. All CAIPS/GCMS requests are processed through the Canada Immigration office in Ottawa, Canada, not through the local visa office where you submitted your application.

7. How long would it take to obtain the CAIPS/GCMS Notes

CAIPS/GCMS files can normally be obtained in 4-5 weeks. The Ottawa office in Canada is required to respond to CAIPS/GCMS request within 30 working days. Please note that in rare circumstances the Ottawa office may take longer to process requests.

The legislated timeframe for processing a CAIPS/GCMS request is 30 calendar days. IRCC can extend the time limit to respond to a request beyond the 30 calendar days if:

  • the request is for a large number of records or requires a search through a large number of records, and the original time limit would unreasonably interfere with the operations of IRCC
  • external consultations are necessary and cannot reasonably be expected to be completed within the original time limit or
  • notice to a third party is required to advise him or her that his or her information is the subject of a request

If all 3 steps are completed today the approximate date by which we could receive your file is by (y-m-d)
If the deadline falls on a weekend or on a holiday, the due date becomes the next business day. Please note that due to the volume of requests that Immigration, Refugees and Citizenship Canada (IRCC) processes, it is not unusual for responses to be sent late in the day of the due date.

To track the status of your order click here

The time frame provided is only an estimate to be used for reference, actual processing time may vary.

8. How long would it take to obtain the Entire File

It takes at least 30 working days to complete the request and takes longer if Immigration, Refugees and Citizenship Canada (IRCC) has to collect information from overseas offices.

Records held at a mission abroad are forwarded to Canada for review using mail services, couriers and diplomatic bags belonging to the Ministry of Foreign Affairs and International Trade. Reliability of such services vary from country to country resulting in frequent and uncontrollable delays in obtaining records from missions despite the best effort of the mission staff. In such circumstances IRCC may require more than 30 working days required to process requests.

9. Will requesting the CAIPS/GCMS file delay the processing of my visa application

No, requesting the CAIPS/GCMS notes does not affect the processing of your visa application. In turn, resolving any discrepancies found in the CAIPS notes can help the processing of your application.

10. I have hired a lawyer/consultant for my visa application, can I still use your service

Yes, you can use our service for obtaining the CAIPS/GCMS Notes, Entire File or Additional Services even if you have retained an Immigration lawyer/consultant. The above requests have very specific Consent forms, are handled by a separate office and processed independently of your visa application.

11. What is refund policy

We have a very simple and straightforward refund policy. Your order is processed once we receive the application details, payment and consent form. If you decide to cancel your order and your request has not been processed, we offer a refund according to the terms and conditions of the payment method used. However once we process your request, a refund can not be issued.

Please note that [starting September 4th, 2021] a refund administration fee of US$5.00, or the equivalent in the currency of payment, will be assessed to process an eligible refund. The refund administration fee will change [starting November 12th, 2021] to US$10.00 or the equivalent in the currency of payment.

Refunds can not be issued in case of processing delays caused by circumstances and factors beyond our control, including but not limited to that resulting directly or indirectly from pandemic, natural disaster(s), strikes, civil disturbances, government restrictions or regulations and Act(s) of God.

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